Refund policy
Return Policy for Defective Clothing
At The Painted Sagebrush, we take pride in providing high-quality, stylish clothing. If you receive an item that is defective, we want to make it right for you.
Defective Items: We will accept returns on items that are defective due to manufacturing errors. Defects include issues such as stitching problems, fabric tears, missing buttons, or other significant flaws that were not disclosed in the product description. Items that have been damaged due to wear and tear or misuse are not considered defective.
Return Process:
- Contact Us: Please reach out to our customer service team at [email/contact info] within 7 days of receiving your order. Include your order number, a description of the defect, and clear photos of the item showing the defect.
- Assessment: Our team will review the issue and confirm whether the item qualifies as defective.
- Return Approval: Once the defect is confirmed, we will provide you with a return authorization, along with instructions on how to return the item. We will cover the cost of return shipping for defective items.
- Replacement or Refund: After receiving the returned defective item, we will either send you a replacement at no extra charge or issue a full refund, based on your preference and availability of stock.
Eligibility:
- Defective items must be returned in their original condition, unworn, and unwashed, with all original tags still attached.
- Returns for defective items must be initiated within 7 days of receiving the product.
- We reserve the right to deny returns for items that do not meet the criteria for defects.
Exclusions:
- This return policy only applies to defective merchandise. Items returned for reasons such as a change of mind or incorrect sizing are not eligible for a return or refund.
Email: thepaintedsagebrush@gmail.com
We appreciate your understanding, and we're here to ensure your satisfaction with every purchase. If you have any questions, feel free to contact our customer service team!